Ordering and Shipping
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How do I place an order?
- Ordering is easy. Browse our products, add items to your cart, and follow the checkout process. If you need assistance, our customer support is here to help.
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Do you offer international shipping?
- Yes, we ship globally. Shipping costs and delivery times vary based on destination. Please check our shipping policy for detailed information.
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How can I track my order?
- Once your order is shipped, you’ll receive a tracking number via email. Use this number on our website to track your order's status.
Payments and Security
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What payment methods do you accept?
- We accept major credit cards, PayPal, and other digital payment methods. All transactions are secure and encrypted.
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Is my personal information safe?
- Absolutely. We use state-of-the-art security measures to protect your information. Your privacy is our top priority.
Returns and Refunds
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What is your return policy?
- We accept returns within 30 days of purchase for most items in new condition. Please visit our return policy page for specifics.
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How do I request a refund?
- Contact our customer service with your order details and reason for the return. We’ll guide you through the process.
Product Information
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How do I know which supplement is right for me?
- Our product pages provide detailed information and usage instructions. For personalized advice, consult with a healthcare professional.
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Are your products certified?
- Yes, our products meet strict quality and safety standards, including certifications from relevant authorities where applicable.
Account Management
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How do I create an account?
- Click on the “Sign Up” link on our homepage and follow the instructions. An account allows you to track orders, manage subscriptions, and streamline the checkout process.
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I forgot my password. What should I do?
- Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Miscellaneous
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Do you offer discounts or promotions?
- Yes, we periodically offer discounts and promotions. Sign up for our newsletter to stay updated on special offers.
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How can I contact customer service?
- You can reach us via email at support@nutricity.ca or through our contact form on the website. Our team is here to assist you with any queries.
Sustainability and Ethics
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Are your products environmentally friendly?
- We strive to offer products that are sustainable and eco-friendly. Look for our eco-conscious labels on product pages.
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Do you test on animals?
- No, we are committed to cruelty-free practices. Our products and their ingredients are not tested on animals.
For any other questions or concerns, please don’t hesitate to contact us. We’re here to ensure your experience with Nutricity.ca is positive and fulfilling.