Refund Policy

1. Overview

At Nutricity.ca, we want you to be fully satisfied with your purchase. If you are not happy, you may request a return or refund under the conditions below.

2. Eligibility for Returns

You may return a product if:

• It is unopened, unused, and in original packaging.

• The return request is made within 7 days of purchase.

• The item received was damaged, defective, or incorrect.

Non-Returnable Items:

• Opened or used supplements

• Perishable products

• Gift cards

3. Return Process

1. Email us at [email protected] with your order number and reason for return.

2. We will provide you with label and return instructions.

3. Ship the product back to us.

4. Once we receive the product, we will inspect it and process your refund or exchange.

4. Refund Processing

• Refunds will be issued to the original payment method within 2-10 business days.

• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

• If you received a defective or incorrect item, we will send a replacement free of charge.

6. Order Cancellations

• Orders can only be canceled before they are shipped. Once shipped, our return policy applies.

7. Contact Us

For any refund inquiries, reach out to us at:

Email: [email protected]