Skip to Content

Terms of Service

Last Updated: November 2025

Welcome to Nutricity (“Nutricity”, “we”, “our”, “us”, “Gofinch”).

By accessing or purchasing from nutricity.ca or any affiliated Nutricity website (collectively, the “Platform”), you agree to these Terms of Service (“Terms”). Please read them carefully before using the Platform.

1. General Information

Nutricity operates online stores that offer curated health, wellness, and nutritional supplement products across various regions, including Canada through nutricity.ca.

These Terms apply to all users and visitors within Canada.

All products and website content are intended for individuals 18 years of age or older.

Nutricity may update or modify these Terms at any time. Continued use of the Platform is considered acceptance of any changes.

2. Acceptance of Terms

By using nutricity.ca, creating an account, or placing an order, you agree to comply with these Terms and our policies:

  • Privacy Policy
  • Cookies Policy
  • Shipping & Delivery Policy
  • Refund & Return Policy

If you do not agree with any part of these Terms, you must stop using the Platform.

3. Use of the Platform

You agree to:

  • Use the Platform only for lawful, legitimate purposes
  • Avoid fraudulent, misleading, or harmful behaviour
  • Provide accurate and complete information when registering or placing an order
  • Not disrupt or interfere with the functionality, security, or performance of the Platform

Nutricity reserves the right to restrict, suspend, or terminate access if these Terms are violated.

4. Product Information & Health Disclaimer

All product information on nutricity.ca is provided for informational purposes only.

Nutricity products are not intended to diagnose, treat, cure, or prevent any disease, in accordance with Health Canada regulations.

Consult a licensed healthcare professional before using supplements if you:

  • Are pregnant or breastfeeding
  • Have an existing or chronic medical condition
  • Use prescription or over-the-counter medications

Nutricity and Gofinch are not responsible for adverse reactions resulting from misuse, overconsumption, or failure to follow product instructions.

5. Orders, Pricing & Payment

  • All prices on nutricity.ca are displayed in Canadian Dollars (CAD).
  • Prices may change without prior notice.
  • Placing an order is an offer to purchase; acceptance occurs once your order is confirmed and dispatched.
  • We may cancel or refuse orders due to:
    • Out-of-stock items
    • Suspected fraud
    • Incorrect pricing or product information
  • You must provide accurate billing and payment details.
  • Payments are securely processed through trusted Canadian and international payment gateways.

6. Shipping & Delivery (Canada)

Orders placed on nutricity.ca are shipped according to our Canadian Shipping & Delivery Policy.

Delivery times depend on:

  • Destination within Canada
  • Courier or carrier delays
  • Weather or natural disruptions
  • Customs clearance for imported stock (if applicable)

Nutricity is not responsible for delivery delays outside our control.

7. Returns & Refunds

All returns and refund requests must comply with our Refund & Return Policy.

This policy includes:

  • Eligibility requirements
  • Return instructions
  • Conditions for opened or sealed products
  • Refund processing times

Due to the nature of supplements, certain items may not be returnable once opened.

8. Intellectual Property

All text, images, logos, graphics, product descriptions, and digital assets on nutricity.ca are owned by Nutricity / Gofinch or licensed partners.

You may not copy, modify, republish, or distribute any content without written permission.

9. Third-Party Links

nutricity.ca may include links to third-party websites for convenience.

Nutricity and Gofinch do not control and are not responsible for:

  • Third-party content
  • Accuracy of information
  • Privacy practices
  • External website policies

Your use of third-party services is entirely at your own risk.

10. Privacy & Cookies

Your use of nutricity.ca is governed by our:

  • Privacy Policy
  • Cookies Policy

By continuing to browse or use the website, you consent to the data practices described in these policies.

11. Limitation of Liability

To the fullest extent permitted under Canadian law, Nutricity and Gofinch are not liable for:

  • Indirect or consequential damages
  • Loss of revenue, profits, or data
  • Health issues arising from improper use of products
  • Unauthorized access to your account
  • Delays or disruptions caused by external factors

Our maximum liability for any claim is limited to the amount paid for the product involved.

12. Governing Law

These Terms are governed by the laws of Canada and the province applicable to your place of residence.

Any disputes shall be handled through legal jurisdiction within Canada.

13. Contact Us

If you have questions regarding these Terms, your order, or any Nutricity service, please contact:

Nutricity Canada – Customer Support

📧 Email: [email protected]

🌐 Website: nutricity.ca

Response Time: 24–48 business hours